Livelink ECM - Imaging ExchangeLink 9.6

Livelink ECM - Imaging ExchangeLink is an add-on that connects the Livelink ECM Imaging environment with Microsoft Exchange/Outlook, turning email into a controlled intake channel for scanned documents and image-based content. It captures emails and attachments (or images sent to monitored mailboxes), assigns metadata, and files content to the correct business folders or workspaces. Rules-based routing, optional OCR/barcode extraction (when paired with Imaging services), and workflow integration help move incoming correspondence into approval, case, or records processes. Auditing, security, and retention controls support compliance while improving turnaround time and searchability.

Key capabilities include:

• Monitored mailbox ingestion of emails and attachments into the Imaging repository
• Automatic metadata mapping (e.g., sender, subject, dates) and templated index fields
• Rules-based filing and routing to folders, cases, or workflows
• Optional OCR/barcode extraction to populate index data
• Full-text search and fast retrieval within Livelink ECM
• Versioning, granular access controls, and audit trails
• Scalable processing for high-volume or departmental mailboxes
• Typical use cases: AP invoice capture, claims and correspondence management, HR records onboarding

Prerequisites typically include a Livelink ECM deployment with Imaging and connectivity to Microsoft Exchange.

Livelink ECM - Imaging ExchangeLink is developed by Open Text. The most popular version of this product among our users is 9.6.